T’s & C’s

Soft Play 2 You Limited. Registered in England no.11578899. Registered office address: Unit 2D Castledown Business Park, Ludgershall, SP11 9FA.

Soft Play 2 You can be contacted by email at [email protected], by telephone 0844 567 0356 or by post at the above address.

These terms and conditions relate to all sales on Soft Play 2 You Website and are correct at the time of writing. These may be updated at any time. They do not affect your statutory rights.

Our prices are shown in UK pounds sterling and are reviewed periodically. The price shown on the Website is current for the particular product at the time. They include any delivery charges unless otherwise stated. We are not responsible for any other importation taxes, sales taxes or charges that may be levied at the delivery destination. Occasionally we may have made a mistake when pricing an item. If this is the case we will notify you and give you the chance to cancel your order or wish to continue your order at the correct price. We will not be obliged to sell you goods at the incorrect price. If we are unable to contact you we will treat your order as cancelled.

Prices that are reduced for sales and promotions are only valid for the specified period. We reserve the right to adjust prices, offers, goods and specifications of goods on the ‘Website’ at our discretion at any time

Making a purchase could not be easier. Just browse our online store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for the details that we need to be able to complete the order. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “submit order” button on the secure ordering page.

All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

After submitting an order to us we will send you a transaction confirmation email and an order acknowledgement email with your order number and details of the goods that you have ordered. A contract between us will not be formed until we send you confirmation by email that the goods have been dispatched to you. Only those goods included in the confirmation email sent at the time of dispatch will be included in the contract formed.

All orders are subject to availability. It is very rare that we run out of stock however if you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order.

Dispatch times may vary according products. Please see our delivery section for more information. Soft Play 2 You cannot be held responsible for any delays as a result of strike action or Industrial disputes.

Your order will be delivered to the address provided by you at point of order. We cannot be held responsible for orders that are sent to an incorrect address as provided by you. If for any reason your parcel gets lost, we will do our best to help you but cannot be held responsible for lost parcels.
We recommend that you get proof of postage from the post office for any returns you send to us, as the Post Office provides insurance on these items.
All items should be checked when received, we do not accept returns after the above time frame.
Faulty items or missing parts should be reported to us by email within 7 days of delivery. We do not replace on items deemed to be damaged by wear and tear, an accident or misuse.

All minimum spend values on all discount codes & vouchers are based on the total value of goods in the shopping basket.

Soft Play 2 You accepts payment from all major credit and debit cards through PayPal and Stripe online via the ‘Website’. Payment is taken directly with a payment card at checkout. When paying by card, you confirm that the credit/debit card that is being used is yours.
We offer interest free Pay Later, spread out payment through ClearPay, Klarna and LayBuy.
All disputes regarding ClearPay payments should be made directly with ClearPay. Their terms can be found here https://www.clearpay.co.uk/terms
All disputes regarding Laybuy payments should be made directly with Laybuy. Their terms can be found here https://www.laybuy.com/uk/consumer-terms

​In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay in 3.

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing your credit/debit card payment in accordance with your order.

Only one voucher code or discount code can be used per order and they cannot be used in conjunction with any other offer.

We reserve the right to charge a restocking fee of up to 22% of the total price of goods returned to cover the costs of administration, this includes items that have been cancelled but dispatched and rejected by the customer when being delivered. The customer will need to pay for carriage for returned items. We cannot accept returned items damaged or used after use, this includes washed items or made dirty.

You should take note that most items can be returned within 14 days of delivery. Made to order items are non-refundable and some require a re-stock fee to be paid.
Buyers must inspect deliveries before signing for them, any suspected damage to the packaging that may have damaged the product should not be signed for and should be rejected, please inform us straight away if this occurs.
Further information can be found here http://www.softplay2you.co.uk/delivery/
Complaints should be directed to [email protected]

Soft Play 2 You Limited (a private limited company). Registered in England no.11578899. VAT Reg no. 305 3987 93