Delivery

Standard Delivery is included and delivery can take up to 14 working/business days unless otherwise stated on the product page. 

Please check the product page for delivery times outside of the standard delivery timeframe.
Please note, adding an express item with non-express items in a single order will not expedite the non-express items, these will be delivered separately.

Please only email us after this time if items have not arrived.
Made to order may take longer to be delivered and will be labelled with an estimated delivery time on the product page.

UK Mainland + NI Delivery is included unless otherwise stated.
EU Orders – Please see Here.

This website is for UK customer purchases only.

All items require a signature and are delivered any time between 8.00am and 6.00pm, Monday to Friday only.

Orders placed after 4pm on Friday will be processed the next working day. All items should be checked when received and issues reported within 7 days.

RETURNS

Items have a 14 day return policy from when delivered.
We accept returns as long as they have not been used, is clean, undamaged and where possible in original packing.
Contact us before arranging your returned items to us so we can provide a returns number and address. The customer will need to pay for carriage for returned items.

Made to Order products can only be returned if faulty.
Made to Order item will be labelled made to order.

We reserve the right to charge a fee to cover postage if orders are cancelled by the customer but have been dispatched or rejected by the customer when being delivered and returned back to us.

Conditions of Use

ORDER
If you do not receive an order confirmation shortly after your order is placed please look at your junk/spam mailbox or email us. All items should be checked when received, we do not accept returns after the above time frame.

Our Terms and Conditions can be found at the bottom of the website.

Soft Play Shapes and Sets are Made in the EU and dispatched from EU and UK warehouses.

PAYMENT

Payment is through our secure online shopping facility. We accept all major credit and debit cards through PayPal or Stripe and bank transfer. Your card will be debited when your order is placed. Incorrect information / payment details will delay your order. We also accept bank transfer payment.
We do not accept cheques or payment over the phone.
ClearPay payment disputes should be made directly with ClearPay.
Laybuy payment disputes should be made directly with Laybuy.
Klarna payment disputes should be made directly with Klarna.

DISCLAIMER

We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

Children should be supervised at all times. We do not take any responsibility for any injuries sustained from any of the products listed on this website.
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