Please note Standard Delivery times stated below may be extended by 1-5 days as couriers face staffing and logistical strains during the global Covid-19 outbreak. Couriers are not requiring a signature currently.
Standard Delivery can take up to 14 working days unless otherwise stated on the product page.
Please only email us after this time if items have not arrived.
Made to order may take longer to be delivered and will be labelled with an estimated delivery time on the product page.
UK Delivery is included (excluding Scottish Highlands), unless otherwise stated.
EU Orders – Please contact us or see Here.
This website is for UK customer purchases only.
All items require a signature and are delivered any time between 8.30am and 6.00pm, Monday to Friday only.
Orders placed after 4pm on Friday will be processed the next working day.
Most items have a 14 day return policy. We accept returns as long as they have not been used, are undamaged and in original packing. Contact us before arranging your returned items to us so we can provide a returns number and address. The customer will need to pay for carriage for returned items.
We reserve the right to charge a restocking fee of up to 20% of the total price of goods returned to cover the costs of administration/postage; this includes items that have been cancelled by the customer but has been dispatched and rejected by the customer when being delivered.
Made to Order products can only be returned if faulty.
Made to Order item will be labelled made to order.
Conditions of Use
If you do not receive an order confirmation shortly after your order is placed please look at your junk/spam mailbox or email us. All items should be checked when received, we do not accept returns after the above time frame.
Our Terms and Conditions can be found at the bottom of the website.
Soft Play Shapes and Sets are Made in the EU and dispatched from EU and UK warehouses.
Payment is through our secure online shopping facility. We accept all major credit and debit cards through PayPal or Stripe and bank transfer. Your card will be debited when your order is placed. Incorrect information / payment details will delay your order. We also accept bank transfer payment.
We do not accept cheques or payment over the phone.
ClearPay payment disputes should be made directly with ClearPay.
Laybuy payment disputes should be made directly with Laybuy.
Klarna payment disputes should be made directly with Klarna.
We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
Children should be supervised at all times. We do not take any responsibility for any injuries sustained from any of the products listed on this website.
Item are for dry conditions and indoor use.
Who is collecting your data?
Soft Play 2 You Limited, Registered at Unit 2H Castledown Business Park, Ludgershall, SP11 9FA. Registered in England no. 11578899.
How is your data being collected?
We receive the data directly from you via email or chat, as well as the contact forms, orders by our website and newsletter forms available on our websites. All data is provided by you voluntarily, although some of the data might be necessary for us to complete orders. You may visit our website anonymously.
What data do we collect?
We collect the following types of information:
Name, surname, email address for the purposes of marketing and sending you a newsletter
Name, surname, email address and your company data to complete your order and process transactions, to provide you with an invoice for the payment or a receipt for the completed order.
What is our legal basis for processing your data?
The bases we have for processing your data are:
Fufilling orders iniated by you,
Business interest of Soft Play 2 You (marketing our products and services),
Your explicit consent.
Will your data be shared with any third parties?
Your data will only be shared with employees of Soft Play 2 You bound by confidentiality obligations, and whose cooperation we require in order to market and provide our services.
Your data will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How will the information be used?
We will use the data you provide to:
Carry out your order, which involves processing your data in our IT infrastructure,
Provide you with an invoice for the payment or a receipt for orders,
Fulfill the legal obligations under UK law,
Market our products and services.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we store children’s data?
We do not collect any information from anyone under 16 years of age. Our website, products and services are directed to people who are at least 16 years old.
How long will the data be stored for?
The data gathered from you on the basis of explicit consent will be stored until the consent is revoked.
The data gathered to carry out orders by you will be stored for as long as it is necessary to complete the order, and afterward for a period of time that is justified by legitimate interest of Soft Play 2 You.
The data gathered to fulfill the legal obligations of Soft Play 2 You under UK law will be stored for as long as it is necessary to fulfill those obligations.
What rights does the data subject have?
You have a right to:
access your personal data,
correct mistakes in or modify your personal data,
revoke consent for contacting you with marketing information,
restrict or prevent the processing of your personal data,
request the porting of your data to another administrator,
erasure of your personal data,
complain to Information Commissioners Office https://ico.org.uk/concerns/
How can the data subject raise a complaint?
You can contact Information Commissioners Office https://ico.org.uk/concerns/.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
Soft Play 2 You Limited (a private limited company). Registered in England no.11578899. VAT Reg no. 305 3987 93.
Registered office. Unit 2h Castledown Business Park, Ludgershall, SP11 9FA