Shipping & Returns
Delivery can take between 10-14 working days. Please contact us after this time if items have not arrived.
UK Delivery is free (Mainland UK only, excluding Scottish Highlands), unless otherwise stated.
International Orders – Please contact us for pricing for vinyl set orders to your part of the world.
All items require a signature and are delivered any time between 7.30am and 6.30pm, Monday to Friday only.
Orders placed after 4pm on Friday will be processed the next working day.
Soft Play Vinyl Sets, Ball Pools, Rockers have a 14 day return policy. We accept returns as long as they have not been used, are undamaged and in original packing. Contact us before arranging your returned items to us so we can provide a returns number. The customer will need to pay for carriage for returned items.
Made to order items can not be returned or exchanged – items include Soft Play Fabric Shapes, Soft Play Fabric Sets, Floor Mats, Soft Play Seating, Bean Disc, Fabric Building Blocks. Once made to order items are placed they cannot be cancelled.
Products may only be returned if they are faulty or not as described within 7 days. This does not affect your statutory rights.
All other items will only be credited provided that our written agreement to the return of goods has been obtained and the goods are returned undamaged in their original packaging. We will charge a restocking fee of £25 plus 25% of the total price of goods returned to cover the costs of administration. The customer will need to pay for carriage for returned items.
Conditions of Use
If you do not receive an order confirmation shortly after your order is placed please contact us as soon as possible: [email protected]
If your order does not arrive within the expected time period please contact us quoting your order number as it appears on your confirmation: [email protected]
Certain products are made to order and therefore once an order is placed it cannot be cancelled.
Our Terms and Conditions can be found at the bottom of the website.
Soft Play Shapes and Sets are Made in the EU and dispatched from the EU.
Payment is through our secure online shopping facility. We accept all major credit and debit cards through PayPal. Your card will be debited when your order is placed. Incorrect information / payment details will delay your order. We also accept bank transfer payment.
We do not accept cheques or payment over the phone.
We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
Children should be supervised at all times. We do not take any responsibility for any injuries sustained from any of the products listed on this website.
Item are for dry conditions and indoor use only.
We do not share any information with any other organisation. Soft Play 2 You are committed to protecting your privacy. We use information collected to process orders and keep you informed efficiently.